Me, Her, the Boy and a Dog

Yesterday, I attempted to add a UPS widget to my company’s Portal that would allow employees to track shipments directly from our intranet home page. But, UPS makes you fill out a ton of information, register for an account and provide a credit card number just to access their widgets’ code. Huh? That’s crap. Here’s the e-mail I sent to their customer service, which by they way, required that I provide my name, e-mail address and physical address just to send the feedback.

To whom it may concern: 

If I may recommend that you not ask for so much personal information just to contact you. I have to fill in my name, e-mail address, physical address just to send you an e-mail? That is not consumer friendly.

Also, the real reason I am writing is to suggest that you not make it so difficult to get an embeddable piece of tracking code to install on our intranet so our employees can easily track their shipments. I had to go through the registration process and fill out a bunch of nonsense just to get a piece of code that you should offer for free, no strings attached.

Instead, I gave up when you asked for my credit card information. You need my credit card number in order for me to access some HTML code that I can add to my company’s Portal? Are you people nuts?

Why do you make it so difficult for people to sign up for an account? Why do you make it so hard for people to add YOUR code to THEIR Web sites? It’s free advertising and you’re asking people to give you their credit card information?

You seriously need to rethink your online customer satisfaction approach.

Regards,
Gary Cope